The Same Speeds At 8pm
As At 8am
Advertised speed is a ceiling. What matters to a resident is the speed they get on a Tuesday night when the whole building is home. Those are the same number on our network.
Peak hour is the only test that counts
Every provider looks good at 10 in the morning. The measurement that predicts whether your residents are satisfied is what happens between 7pm and 11pm, when concurrency in a community peaks and shared networks start dividing what is left.
Because every BroadStar unit has its own dedicated fiber pair and its own switch port, there is nothing to divide. Evening concurrency does not change the math at any individual unit.
Four numbers decide how service feels
Boards are usually shown download speed and nothing else. Three more numbers determine whether the service feels good in daily use:
- Upload. Ours is symmetrical, so upload matches download. This is what video calls, cloud backup, and security cameras run on.
- Latency. The delay before data starts moving. Low and stable latency is what makes a video call feel natural and a game feel responsive.
- Jitter. The variation in that delay. Jitter is what makes a call stutter even when a speed test looks fine.
Consistency is a statement about all four together, and it is the reason two connections with identical advertised speeds can feel completely different.
The last 30 feet
Most complaints labeled 鈥渟low internet鈥� happen inside the unit, not on the network. We manage that segment too. Every unit gets a WiFi 7 managed gateway with IntelliFi mesh, placed by a technician who has been in that floor plan before, with extenders where the construction calls for it.
Delivering a strong signal to the wall and leaving the rest to chance is how service quality quietly erodes across a property. We do not hand that off.
What residents notice
The connection behaves the same way at every hour. No rebooting the router at 9pm, no arguments about who is using the internet, no working around the household schedule.
Let us measure what your community gets today.
A free site survey documents current performance and shows your board the difference.