Vacation Hold Policy
Away for the season? Vacation Hold pauses your BroadStar TV, internet, or phone service while you are gone and keeps your account, equipment, and phone number ready for your return.
Pause your service, keep your account
Vacation Hold is available to BroadStar IPTV customers and DISH Network customers. You can place phone, internet, and TV service on hold while you are away for at least two months. Trips shorter than two months are billed at your regular monthly rate.
A $30.00 Vacation Hold fee is billed each time a hold is activated. Prices on this page do not include taxes and applicable fees, and Vacation Hold charges are not prorated.
Before your hold can start
- Your account balance is at zero.
- Auto payment is set up with a valid, current credit card on file, or a $100 deposit is on the account.
- Your hold is between 2 and 9 months long.
- Customers on a 12-month contract plan are not eligible for Vacation Hold.Call our support team to talk through your options.
What you pay while you are away
Each service you place on hold has its own reduced monthly rate.
TV service
- $5.00 per month for each additional billable receiver (IPTV devices such as Fire TV Stick, set-top box, and Translite box; DISH devices such as Wally, 211, 722, Hopper, and Joey)
- No charge for accessories such as voice remotes, USB adapters, and hard drives
Internet service
- Internet and modem service are turned off for the hold
- No charge for internet equipment while on hold
VoIP phone service
- Keeps your current phone number reserved for your return
- Taxes still apply to the invoice
Keep your phone number. Disconnecting phone service to avoid the 50% charge releases your number and it cannot be recovered. Restoring phone service later requires a $50.00 activation fee for technical installation, and a new number is issued.
Why a hold costs less than disconnecting
If you disconnect service instead of placing it on hold and then return within 12 months, each restored service carries a $50.00 reconnection fee plus a $50.00 activation fee. Reconnection and activation fees appear on your first bill, along with any prorated service charges.
| Reconnect TV service | $50.00 |
| Reconnect internet service | $50.00 |
| New activation fee | $50.00 |
| Total to reconnect two services | $150.00 |
Ready to schedule your hold?
Takes about two minutes. Our West Palm Beach support team confirms your dates. Questions? Write to customerservice@broadstar.com.
Vacation Hold was formerly called Vacation Mode. This policy is subject to change at any time by BroadStar management. Changes to the policy are communicated to customers as they are confirmed.
Thank you for being a valued member of the BroadStar family.